Privacy Policy
At CrunchBoB, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect the information you share with us while using our website, placing an order, or contacting our support team.
1. Information We Collect
When you visit our website, place an order, contact us, or interact with our brand, we may collect basic information such as:
Name
Phone number
Email address
Shipping address
Billing address
Order details
Payment status
Device and browser information
Website usage behaviour
Customer support communication
We collect only the information required to process your order, deliver your products, provide support, and improve your shopping experience.
2. Payment Information
CrunchBoB does not directly store your complete card, UPI, net banking, or payment details.
Payments are processed through trusted and secure third-party payment gateways. These payment partners may collect and process your payment details as per their own security and privacy policies.
3. How We Use Your Information
We may use your personal information for the following purposes:
To process and confirm your order
To ship and deliver your products
To share order updates and tracking details
To provide customer support
To handle returns, replacements, or refund requests
To improve our products, website, and services
To send important order-related communication
To share offers, updates, or promotional messages, where applicable
To prevent fraud, misuse, or suspicious activity
4. Sharing of Information
We do not sell, rent, or misuse your personal information.
Your information may be shared only with trusted third-party partners required to complete your order or provide services, such as:
Payment gateways
Courier and logistics partners
Website hosting providers
Marketing and communication platforms
Customer support tools
Legal or regulatory authorities, if required
These partners receive only the information necessary to perform their services.
5. Cookies & Tracking
Our website may use cookies or similar technologies to improve your browsing and shopping experience.
Cookies may help us understand website traffic, customer preferences, cart activity, and website performance.
You can choose to disable cookies from your browser settings, but some website features may not work properly after disabling them.
6. Marketing Communication
If you share your email address or phone number with us, we may send you order updates, offers, product launches, and promotional communication through email, SMS, or WhatsApp.
You may choose to opt out of promotional communication where such option is available. However, important order-related messages may still be sent to you.
7. Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online platform or method of data transmission is completely secure. By using our website, you understand and accept this risk.
8. Data Retention
We may retain your order and customer information for business, legal, tax, accounting, fraud prevention, and customer support purposes.
Information may be retained as long as necessary to fulfil the purpose for which it was collected.
9. Children’s Privacy
CrunchBoB products are sold to customers who are capable of placing orders online.
We do not knowingly collect personal information from children without parental or guardian consent.
10. Changes to Privacy Policy
CrunchBoB may update this Privacy Policy from time to time. Any changes will be posted on this page.
By continuing to use our website, you agree to the updated Privacy Policy.
11. Contact for Privacy Queries
For any privacy-related questions, contact us at:
Email: crunchbobstore@gmail.com
Phone: 8320790679
Address:
Ganesh Glory 11 - E920,
Jagatpur Rd, near BSNL Office,
off Sarkhej - Gandhinagar Highway,
Jagatpur, Ahmedabad, Gujarat 382470